You should consider replacing your hair system when you notice excessive shedding, damage to the base, or a decline in hair quality (e.g., dryness, frizz, or unmanageability despite conditioning). These are signs that the system has reached the end of its lifespan.

Standard delivery typically takes 7-15 business days, depending on your location and the shipping method selected at checkout. However, delays may occur due to customs clearance, public holidays, or unforeseen courier issues.

Yes! Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment. If you do not receive your tracking details within 48 hours of your purchase, please contact us at contact@hairsystemshop.com.

If you need to update your shipping address, please contact us immediately after placing your order. We are not responsible for shipments delayed or returned due to incorrect or incomplete addresses.

Shipping costs are calculated at checkout based on your location and the size/weight of your order. International customers are responsible for any customs duties, taxes, or additional fees that may apply.

Unfortunately, due to hygiene and safety reasons, we do not accept returns or offer refunds on any hair systems or related products once they have been purchased. This ensures the integrity and quality of our products for all customers.

If you believe there is a manufacturing defect with your hair system, please contact us at
contact@hairsystemshop.com within 7 days of receiving the product. We may request clear photographs or videos showing the defect and proof of purchase to assess your case. If confirmed, we will provide a replacement or refund.

3. How long does it take to process a refund for a defective product?

If a refund is approved due to a manufacturing defect, it will be processed within 14 days after confirmation. Refunds will be issued to the original payment method used at the time of purchase.

The lifespan of a hair system depends on the base material and how well it is maintained. Lace systems last around 4-6 weeks, skin (polyurethane) systems last 4-8 weeks, and monofilament systems can last 3-6 months with proper care.

To extend the lifespan of your hair system, follow a proper cleaning routine using sulfate-free shampoo, avoid excessive heat styling, use the right adhesive, and store the system properly when not in use. Gentle handling and regular conditioning also help maintain its quality.

No worries! Feel free to reach out to us on live chat for instant support. Our team is here to help you find the right hair system for your needs.

If you’re unsure about the right colour for your hair system, please contact us, and we’ll be happy to assist. We may request photos to help match the best colour for you.

We’ve got you covered! We provide a detailed guide and useful videos to help you get started with your new hair system. Our team is always available to offer guidance and answer any questions you may have.